FAQs

Do you take walk-ins?

Yes. Every night 50% to 60% of our seating is reserved for walk-ins.

What about allergies or other restrictions?

We gladly accommodate most dietary restrictions and food allergies with advance notice. Please email any allergies and dietary restrictions to hospitality@theaviary.com and include your confirmation number.

What should I do if I am running late?

If you are running late, please email hospitality@theaviary.com. Note that if you do not arrive within 15 minutes of your booking time, there may be a delay in seating you.

I can't make my booking. Can you sell my booking as one of your Same Night Tables on Facebook?

No. You are welcome to post your booking on our Facebook page, where many guests look to buy, sell, or trade their bookings. All resales are the responsibility of the ticket purchaser.

I have a party of 7 or more, how can I buy a booking?

Please email hospitality@theaviary.com for parties larger than six. Kindly note that our booking policy for parties larger than six requires the purchase of a 3-Course or 5-Course Cocktail progression to ensure that your party, as well as our other guests, have the best experience possible.

I can't make my booking. How do I cancel it?

Per the terms of service at the time of booking, all sales are final and non-refundable but fully transferrable to another guest, not a future date. You are welcome to post your booking on our Facebook page, where many guests look to buy, sell, or trade their bookings. All resales are the responsibility of the booking purchaser. For further assistance, please email hospitality@theaviary.com.

Do you offer gift certificates?

Yes, Aviary offers gift certificates. To purchase a gift certificate, email hospitality@theaviary.com.

Why bookings instead of reservations?

Bookings allow us to guarantee your reservations and better understand how long you plan to be with us that night. By eliminating no-shows, requiring pre-payment, and varying the price by time and day we are able to create a predictable and steady flow of patrons allowing us to offer a great deal more than would otherwise be possible at these prices.

Can I give my booking away or sell it?

Yes. The booking is completely transferable, meaning can be transferred to the name of a guest who can take the reservation in your place. However, selling bookings for greater than face value may be illegal in your area. Anyone who purchases a booking from another patron should take care to be sure that the packages purchased are as claimed by requesting both an email confirmation from us as well as a printed booking from the seller. Any bookings purchased on the secondary market are at the purchaser's risk. We will not be held responsible for forgeries or misrepresentations. Please see the Resales link at the top of the page for more information

How far in advance may I purchase a booking?

Bookings are currently available for purchase on our website through the end of October.

How do I transfer a booking?

To transfer a booking, log into your Tock account at profile.tocktix.com. Once logged in, select "Your Bookings" on the upper right. To transfer a booking, click the "Transfer" button next to the specific booking. Note, you can only transfer bookings to another guest who has a Tock account.

Have additional questions?

If you have additional questions about Tock or your reservation, please visit the Tock help page.

The Aviary

Chicago, Illinois